Frequently Asked Questions
Reborn Packaging is a company focused on providing sustainable, eco-friendly food packaging solutions for restaurants, takeaways and food service businesses. We offer a wide range of products, including Takeaway boxes (bagasse, clamshells, etc), Kraft paper bowls / round bowls , Paper coffee cups ,Coffee cup lids, including biodegradable / compostable ones , Paper bags (kraft paper) ,Wooden cutlery (spoons, forks, knives) Napkins, soup buckets and rectangular containers, etc.
Yes, our products are fod safe and certified. Our mission is to supply compostable/biodegradable alternatives that meet the demands of hot and cold foods.
Absolutely! We offer custom branding and logo printing on a variety of products such as coffee cups, paper bags, and takeaway boxes. Custom printing helps you elevate your brand identity and give your packaging a professional, personalized touch.
Orders placed before 2 PM (UK time) are eligible for next-day delivery. Orders received after that or during weekends are processed on the following working day.
We offer a 14-day return policy for unused and unopened items in their original packaging. If you receive a defective or incorrect product, please contact our customer support within 7 days for a replacement or refund.
Yes! We provide bulk order discounts for larger quantities. Whether you’re a restaurant, event caterer, or retailer, our team can offer competitive pricing on wholesale orders. Contact us for a personalized quote.
Of course. You can place smaller test orders before buying in bulk. Most of our products are available in manageable pack sizes, making it easy to sample quality and fit for your business.
Many of our products are recyclable, compostable, or biodegradable, depending on the material. For example, our paper cups and kraft boxes can be recycled, while our bagasse and wooden items are fully compostable.
Yes! Our cutlery range is 100% plastic-free. Made from natural wood, our forks, spoons, and knives are biodegradable, compostable, and safe for the environment.
Yes, you can. Once your order has been dispatched, our team will send you an order confirmation and tracking details so you can monitor delivery progress in real-time.
Yes, we provide VAT invoices for all business purchases. You can request an invoice at checkout or contact our customer service for assistance.
You can reach our friendly customer service team via: 📧 Email: [customerservice@rebornpackaging.com](mailto:customerservice@rebornpackaging.com) 📞 Phone: +44 (0) 7404 975 680 📍 Address: PF Whitehead, 4 Coomber Way, Croydon, CR0 4TQ, UK We’re available Monday to Friday, 9:00 AM – 5:00 PM.
Yes. Our eco-friendly coffee cups and lids are ideal for hot drinks. The lids are made from sugarcane fiber (bagasse) — a natural, biodegradable material that’s safe and sturdy for takeaway beverages.
Some of our kraft paper containers are microwave-safe and heat-resistant, perfect for reheating food. Always check the specific product description before use to ensure safety.
We use a range of eco-conscious materials, including: • Bagasse (sugarcane fiber) – for compostable lids and boxes • Kraft paper – for bowls, boxes, and bags • Wood – for cutlery. • Paperboard – for coffee cups Each material is carefully chosen to reduce plastic waste and promote sustainability.
We accept major credit/debit cards, PayPal, and other secure online payment methods during checkout. All transactions are processed safely through our encrypted payment gateway.
Our biodegradable lids are made from bagasse, a natural byproduct of sugarcane processing. It’s sturdy, heat-resistant, and fully compostable.
Yes. Our bagasse lids are 100% biodegradable and compostable, breaking down naturally without leaving harmful residues or microplastics.
Kraft paper boxes are made from strong, unbleached kraft paper. Many include a PE or water-based lining to resist moisture and grease, making them ideal for hot and cold foods.
Yes, they are designed to handle both hot and cold foods without leaking or losing shape. They’re perfect for soups, curries, salads, and snacks.
You can use our kraft paper containers for a variety of meals — from noodles, curries, and rice to salads, pasta, and desserts. They’re leak-resistant and maintain freshness for both hot and cold dishes.
We offer a selection of biodegradable and recyclable coffee cup lids in different sizes to fit 8oz, 10oz, 12oz, and 16oz cups. These include sugarcane fiber lids and recyclable plastic options for versatility.
Definitely. Our biodegradable cup lids are made from renewable sugarcane fiber, offering a sustainable alternative to plastic lids.
Yes, our lids are designed to provide a secure and snug fit for a spill-resistant experience, ideal for both dine-in and takeaway beverages.
Absolutely. Bagasse containers are heat-resistant and perfect for serving or storing hot meals such as curries, burgers, and fries without losing their strength or shape.
We offer eco-friendly disposable napkins suitable for cafés, restaurants, and events. They’re available in various sizes and ply options, ensuring both quality and sustainability.
Yes — that’s what we specialize in! Our entire product range, from cutlery and containers to cups and lids, is designed to be biodegradable or compostable, helping businesses reduce their environmental impact.
We offer kraft paper bags with sturdy handles, available in multiple sizes. These bags are perfect for takeaways, groceries, and retail packaging, and are fully recyclable.
Yes — every product at Reborn Packaging focuses on eco-friendliness, biodegradability, and sustainability. We believe in packaging that serves your business needs while protecting our planet.